GUEST ANONYMITY

We will not advise callers if you are a guest or of your room number unless you advise Reception beforehand that you do wish to be contacted.

NON-SMOKING ROOMS

All rooms are non-smoking. Non-smoking rooms are provided for the comfort of all guests. Smoking in our rooms is considered as damage. If a room is found to have been used for smoking by the guest or invitees of the guest, a charge of $250.00 will be charged to the guests’ credit card supplied at check in or taken out of the cash deposit to compensate for:

• Loss of accommodation sales while room cannot be sold
• Cost of shampooing or carpets and fabric covered seating
• Cost of dry cleaning curtains and bedspreads
• Labour costs of washing down walls and furniture
• Cost deoderising room

If your room has a balcony – smoking is permitted on the balcony – however, please ensure that your patio door is closed so that smoke does not enter the room.

There is a designated smoking area for guests located in the Gazebo down the end of the front lawn area where ash trays have been provided. Smoking is also permitted infront of the water feature in the garden area.

As of July 6th, 2015, NSW law dictates that smoking is also prohibited in outdoor dining areas (Our Veranda off the restaurant) and near any entrance to the building.

PETS

Assistance animals are permitted into accommodation areas and on the premises. It is the policy of this property that all other pets are NOT permitted in accommodation areas or on the premises.

MALICIOUS DAMAGE

Guests are reminded that the cost of replacment or repair of any item that may go missing or that is damaged that goes beyond fair wear and tear and that is caused by the guest of their invited guests will be charged to their account and subsequently charged to their credit card provided at time of checkout. Malicious damage includes smoking in non-smoking rooms. This condition is a term of the reservation agreement that the guest signed at time of check in.

NOTICE OF LOSS OR DAMAGE TO GUEST’S PROPERTY NSW

UNDER THE INNKEEPERS  ACT 1968,

an innkeeper may in certain circumstances be liable to make good any loss or damage to a guest’s property even though it was not due to any fault of the innkeeper or any servent in the innkeepers employ.

This liability however:

A)  Extends only to the property of guests who have engaged sleeping accommodation at the inn,

B)   IS limited to one hundred dollars to any one guest except in the case of property which has been deposited, or offered for deposit, for safe custody,

C)   Does not cover motor vehicle or other vehicles of any kind or any property left in them.

This notice does not constitute an admission either that the ACT applies to these premisis or the liability thereunder attaches to any particular case.

RULES OF THE HOUSE

Guests and invitees of guests are expected to behave in a manner which is conducive to the safety, comfort and convenience of other guests within the property. A breach of any House Rule may result in the summary eviction of the offender at the discretion of the manager.

A breach of House Rules includes:-

• Noisy, offensive and/or unruly behaviour
• Damage to or destruction of property.
• Improper or unseemly conduct.
• Any act or omission which, in the opinion of the manager, adversly affects or brings discredit upon the manager, owner or other guests.

Guests who experience noisy or boisterous behaviour are encouraged to phone reception (by dialling 9) at any time to report these matters. Management can then take action to remedy the situation. Management is on call to protect the privacy and comfort of all guests at all times.
Management may refuse to provide accommodation or return access to any one person as noted below:

• Who is considered to be intoxicated or under the influence of illegal drugs.
• Who is noisy or boisterous
• Who cannot pay for their accommodation in advance
• Who cannot provide evidence of Identity

All visitors and invitees must vacate the motel by 11:00pm.